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Jitsi support and maintenance plans

Updated By the Jitsi Help engineering team

Short answer

Our support plans keep a self-hosted Jitsi server healthy: tested upgrades to new stable releases, security patches, monitoring and alerts, certificate and backup checks, and an engineer to call when something breaks. We usually reply the same day and always within two working days. One-off emergency fixes are also available.

What you get

  • Upgrades to new stable releases, tested before production
  • Security patches for the OS and containers
  • Uptime, certificate and disk monitoring with alerts
  • Configuration backups before every change
  • Help desk for your admins
  • Emergency fixes when meetings break

Typical timeline

Monthly plans or one-off fixes

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A Jitsi server is not “set and forget”. Releases, certificates, security patches and browser changes all need attention. Our support plans handle that so your meetings just work.

What is covered

  • Upgrades. We move you to new stable releases after testing, following our upgrade process.
  • Security. OS and container patches, access reviews.
  • Monitoring. Uptime, certificate expiry, disk and bandwidth, with alerts.
  • Help. Your admins can ask us anything about your server.
  • Incidents. When meetings break, an engineer investigates and fixes.

One-off fixes

Not ready for a plan? Describe the problem and we will reply with a fixed quote. Many issues are covered in our troubleshooting pages.

Frequently asked questions

How fast do you respond?

Usually the same day, and always within two working days. We are based in India, so if you write from the Americas the answer is typically waiting when you wake up. Emergency support plans agree faster response times.

Can you support a server someone else installed?

Yes. We start with a review of the existing setup, fix what is risky, document it, and then maintain it.

Do you offer one-off help without a plan?

Yes. Describe the problem in the contact form and we reply with a fixed quote for the fix.

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Setup, fixes, branding, recording, scaling. Tell us what is happening and we reply with a plan and a quote.

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