What you get
- Upgrades to new stable releases, tested before production
- Security patches for the OS and containers
- Uptime, certificate and disk monitoring with alerts
- Configuration backups before every change
- Help desk for your admins
- Emergency fixes when meetings break
Typical timeline
Monthly plans or one-off fixes
A Jitsi server is not “set and forget”. Releases, certificates, security patches and browser changes all need attention. Our support plans handle that so your meetings just work.
What is covered
- Upgrades. We move you to new stable releases after testing, following our upgrade process.
- Security. OS and container patches, access reviews.
- Monitoring. Uptime, certificate expiry, disk and bandwidth, with alerts.
- Help. Your admins can ask us anything about your server.
- Incidents. When meetings break, an engineer investigates and fixes.
One-off fixes
Not ready for a plan? Describe the problem and we will reply with a fixed quote. Many issues are covered in our troubleshooting pages.
Scope and what to expect
- Who we help. Teams running their own Jitsi Meet server, on Docker or Debian packages, on a cloud server they control.
- Who we do not help. We are independent and not part of Jitsi or 8x8. We cannot fix an account or room on meet.jit.si or in 8x8 JaaS, because 8x8 runs those. For those, use the official Jitsi help channels.
- Reply time. We confirm availability, support hours and response targets for the agreed work. Investigation and fix time depend on the problem; a response target is not a guaranteed resolution time.
- Before we start. We ask what you run, where it runs and what users see. We give a fixed quote before any paid work.
- Access. We prefer to work from your logs and configuration. If server access is needed, we ask first and you decide how to grant it. Never send passwords or private keys through the contact form.
- Free help. The troubleshooting pages and guides are free, and many problems can be solved from them.