jitsi.help
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Updated Nov 3Use Jitsi on a slow connection and estimate your call's data usage

Fix, set up and run
Jitsi Meet.

Free guides for meeting problems and self-hosted servers, written by engineers who deploy Jitsi. Private hosting and paid support when you need more.

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  • 82 guides and fixes
  • 6 pinned to stable-11031
  • Independent, not affiliated with 8x8
  • Talk to an engineer
How a Jitsi Meet call is wired. Select a part to open its guide.
ParticipantsBrowser or mobile appWeb (Nginx)App and TLS, 443/tcpProsodyXMPP signaling, authJicofoConference focusVideobridge (JVB)Media, 10000/udp3+ people? Media flows here

I'm joining a meeting

Get connected, understand a login prompt, and fix camera or audio problems.

Start with the basics

I'm running a server

Setup guides and fixes for Docker, Prosody, JVB, Jibri, JWT and SSL.

Find a server fix

I need an engineer

Paid, hands-on help with a private server, from installation to scaling.

Explore services

Most read

The fixes people need first.

Each page opens with a short answer, then the steps, commands and checks to prove it worked.

Browse all guides
  1. FixJitsi works with 2 people but not with 3: how to fix it
  2. FixJitsi camera or microphone not working
  3. FixJitsi "You have been disconnected": causes and fixes
  4. FixJitsi Let's Encrypt certificate failed: how to diagnose it
  5. GuideHow to install Jitsi Meet with Docker
  6. GuideJitsi Meet JWT authentication

Private hosting

Your meetings. Your cloud.

Deploy private Jitsi into your own AWS account. Your domain, your region, your infrastructure, with the setup handled for you.

  • One-click setup in 10 to 20 minutes
  • Your domain, with trusted SSL
  • Optional branding, recording and authentication
See how hosting worksPricing

AWS infrastructure is billed separately, directly to you.

Deployment logmeet.yourcompany.com
  1. Creating security group
  2. Launching EC2 instance
  3. Waiting for SSH access
  4. Installing Docker
  5. Installing Jitsi
  6. Waiting for DNS propagation
  7. SSL certificate issued
  8. Deployment completed

Paid engineering

When a guide isn't enough.

Bring the problem, the half-finished setup, or the thing your team needs next. We scope it, quote it, and do the work with you.

Discuss your Jitsi setup
  1. 01

    Tell us what's happening

    Share the problem, your setup, and what you want to achieve.

  2. 02

    Agree on the scope

    We review your request and propose a plan and a quote before work begins.

  3. 03

    Get hands-on help

    Installation, fixes, branding, recording or scaling, with an engineer.

Good to know

The right help, from the right place.

Meeting organizers, the Jitsi community and our engineers each help with different things.

Find the right support route
Is this the official Jitsi website?

No. Jitsi Help is an independent service, not part of 8x8 or the Jitsi project. We publish free guides and offer paid engineering for private servers. The official project is at jitsi.org, with its own handbook and community.

Can you give me a meeting link or password?

The person who invited you controls the invitation, password, and lobby. Ask them to confirm the link or let you into the meeting. We cannot unlock another organization's room.

Are the guides free?

Yes. The guides and troubleshooting resources are free to read, without an account. Private hosting and hands-on engineering are separate paid services.

Can you help with a server we already run?

Yes. Send us the details of your setup and the issue. We can review the scope and quote for troubleshooting, configuration, feature setup, or maintenance.

One less thing between you and your meeting.

Start with a guide. Bring in an engineer when you need one.

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