Jitsi troubleshooting

Find your symptom, get the cause and the fix. These are the problems we fix most often on real Jitsi servers, with the exact settings and commands.

Symptom

Jitsi works with 2 people but not with 3: how to fix it

Two-person calls work, but when a third person joins video goes black, freezes or people drop.

Symptom

Users see 'You have been disconnected' or 'Unfortunately, something went wrong', sometimes in a reconnect loop.

Symptom

The camera or microphone is not detected, is greyed out, or the browser shows an unsupported or permission error.

Symptom

Recording fails to start, stops after a few seconds, produces a file with no audio, or the Record button does nothing.

Symptom

Turning on subtitles shows service-unavailable, nothing is transcribed, or transcripts contain join events but no speech.

Symptom

The certificate is not issued, the site shows a self-signed or expired certificate, or renewal stopped working.

Symptom

Users with a token are asked for a password, are rejected, get 'not allowed', or everyone becomes a moderator.

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