Privacy Policy

Last updated: October 27, 2026.

This policy covers the website jitsi.help ("Jitsi Help", "we"). The one-click platform at app.jitsi.help has its own privacy policy, shown there.

What we collect

Contact form. Your name, email, optional company and setup details, and your message, plus the public page you came from and the time it took to fill in the form (used only to filter spam). The website form keeps only a known public page path for the source, without query strings or fragments; other sources are recorded as the contact page.
Sign in with Google. Signing in is optional and only needed to comment, vote, answer "Did this fix it?" or send a guide request. When you sign in, Google tells us your Google account ID, your email address (and that it is verified) and your name. We do not receive your Google password, contacts, files or any other Google data, and we do not post anything to Google.
What you post. Your comments, replies and edits, your upvotes, reports and "Did this fix it?" answers, and guide requests or outdated-page reports, each with the time.
Visit statistics. We count page views with Cloudflare Web Analytics, which uses no cookies and does not track you across sites or build a profile of you. It records the page, the referring site, your country, browser and device type, and page loading speed. Cloudflare processes this data for us under its privacy policy.
Optional Google Analytics. Only after you accept analytics, we load Google Analytics to measure public page visits and engagement. Google receives technical information such as your browser and device, approximate location derived from your IP address, referring website and analytics cookie identifiers. We report page URLs without query strings or fragments and do not send account identities, contact form contents, comments or meeting credentials. Analytics does not load on account pages. Google processes information as described in How Google uses information from sites that use its services. Advertising storage, advertising personalization and Google signals are disabled.
Server logs. Our hosting provider records standard request logs (IP address, browser, page, time) for security and reliability. We do not combine them with your contact details.

We do not currently serve advertisements or use advertising trackers. We are preparing this site for Google AdSense review; the ownership verification tag and public ads.txt file do not load advertising scripts or set advertising cookies. Google Analytics is optional; rejecting it does not limit access to the website. Cloudflare's cookieless visit statistics continue independently of your Google Analytics choice.

Advertising preparation

Before advertisements are enabled, we will update this policy to describe the actual advertising setup and provide the required advertising privacy choices. Google and other advertising vendors can use cookies or similar storage to serve and measure ads, including ads based on previous visits to this or other websites. Personalised Google ads for visitors in the EEA, UK and Switzerland require an appropriate certified consent message. The current Analytics settings control only Google Analytics and do not grant advertising consent.

You can read how Google uses information from partner sites and manage Google's personalised advertising choices in My Ad Center. These Google account choices are separate from the analytics choice on this website.

Cookies

When you sign in, we set two cookies on jitsi.help: __Host-jh_session, which keeps you signed in (it cannot be read by page scripts), and jh_in, which only tells the page that you are signed in. Both last up to 30 days and are removed when you sign out. Neither is used for advertising or analytics.

If you accept analytics, Google Analytics uses _ga and _ga_* cookies to distinguish visits and sessions, with a maximum configured lifetime of 180 days. We remember your accept or reject choice in your browser's local storage for 180 days. If browser storage is blocked, your choice applies only to the current page.

Use Analytics settings in the footer at any time to change your choice. Rejecting after acceptance stops further Google Analytics collection, removes these analytics cookies and reloads the page. It does not delete information already received by Google. Clearing browser storage also resets your saved choice.

How we use it

We use contact details only to reply to you, prepare quotes and deliver services you ask for. We also count stored enquiries by public source page and topic to understand which help pages lead to requests. These aggregate reports exclude names, email addresses, message text and private links.

We use your Google sign-in data only to run your account: to show your display name next to your comments (your email address is never shown to other readers), to stop spam and abuse, and, if you leave it switched on, to email you when someone replies to your comment. Each reply email has a one-click unsubscribe link, and you can turn reply emails off in your account. We do not send marketing emails to accounts, and our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Comments and replies are public. Before a new account's first comment appears, a moderator reviews it.

Where it is stored

Contact form messages, accounts and comments are stored in Amazon Web Services (Mumbai region). Enquiries and reply notifications are delivered by email through Amazon SES. Access is limited to the people who handle enquiries and moderate comments.

How long we keep it

Enquiries are kept for up to 24 months, or longer if they become a customer relationship that requires records. Ask us and we will delete your enquiry sooner.

Your account and comments are kept until you delete them. You can delete your account at any time on your account page: we delete your account and email address straight away, sign you out on every device, and replace your comments with "This comment was deleted" so the replies to them still make sense. Anonymous totals, such as how many people said a page worked, are kept without your name.

Your rights

You can change your display name, reply emails and comments yourself on your account page, and delete your account there. You can also ask to see, correct or delete the information we hold about you by using the contact form. We will respond within 30 days. You can remove jitsi.help's access at any time in your Google account settings.

Changes

If this policy changes, we update this page and its date.