# Jitsi support and maintenance plans

> Our support plans keep a self-hosted Jitsi server healthy: tested upgrades to new stable releases, security patches, monitoring and alerts, certificate and backup checks, and an engineer to call when something breaks. We usually reply the same day and always within two working days. One-off emergency fixes are also available.

Source: https://jitsi.help/services/jitsi-support/
Updated: September 26, 2026
Publisher: Jitsi Help (https://jitsi.help/)

A Jitsi server is not "set and forget". Releases, certificates, security patches and browser changes all need attention. Our support plans handle that so your meetings just work.

## What is covered

- **Upgrades.** We move you to new stable releases after testing, following our [upgrade process](/guides/upgrade-jitsi-docker/).
- **Security.** OS and container patches, access reviews.
- **Monitoring.** Uptime, certificate expiry, disk and bandwidth, with alerts.
- **Help.** Your admins can ask us anything about your server.
- **Incidents.** When meetings break, an engineer investigates and fixes.

## One-off fixes

Not ready for a plan? [Describe the problem](/contact/?topic=troubleshooting) and we will reply with a fixed quote. Many issues are covered in our [troubleshooting pages](/troubleshooting/).

## Frequently asked questions

### How fast do you respond?

Usually the same day, and always within two working days. We are based in India, so if you write from the Americas the answer is typically waiting when you wake up. Emergency support plans agree faster response times.

### Can you support a server someone else installed?

Yes. We start with a review of the existing setup, fix what is risky, document it, and then maintain it.

### Do you offer one-off help without a plan?

Yes. Describe the problem in the contact form and we reply with a fixed quote for the fix.


---

Jitsi Help is an independent service. It is not affiliated with, endorsed by or sponsored by 8x8, Inc. or the Jitsi project. Jitsi and Jitsi Meet are trademarks of 8x8, Inc., used here only to describe the software we host and support.