# Where to get Jitsi help

> For a meeting link, password or lobby admission, contact the organizer. For a company-hosted server problem, contact its administrator. The official Jitsi handbook and community cover project questions. Jitsi Help is an independent provider of free guides and paid server engineering, not the official Jitsi support team.

Source: https://jitsi.help/guides/where-to-get-jitsi-help/
Updated: October 2, 2026
Publisher: Jitsi Help (https://jitsi.help/)

The right help depends on who runs the meeting. A Jitsi link might belong to the public meet.jit.si service, your employer's private server or an application using Jitsi as a Service (JaaS).

## Choose the right contact

| What you need | Start here | Why |
| --- | --- | --- |
| Invitation link, meeting time, room password or lobby admission | The person who invited you | They control the invitation and meeting access. |
| A problem on your company's meeting server | Its administrator or help desk | They can check the server, accounts and organization-specific configuration. |
| Help learning Jitsi or understanding an upstream feature | The official handbook and community | These are the project's documentation and discussion routes. |
| Help with an application using JaaS | The application provider; JaaS account resources for its operator | The application controls its users and invitations. |
| Paid setup or troubleshooting for a self-hosted server | An independent Jitsi engineering provider | They can agree an investigation or implementation scope with the server owner. |

## If you are trying to attend a meeting

Ask your organizer to confirm the complete meeting link, including the domain. Send the exact prompt you see: for example, waiting for a moderator, a password request or waiting in a lobby.

If the organizer can join but you cannot, tell them your device and browser and whether you are using the web or an app. If several participants fail in the same way, the organizer can pass that pattern to their server administrator.

Start with [our meeting guide](/guides/join-or-start-jitsi-meeting/) or [login and password explanations](/guides/jitsi-login-moderator-password/). For camera or microphone problems, use the [device troubleshooting guide](/troubleshooting/jitsi-camera-microphone-not-working/).

## Official Jitsi documentation and community

The project's [Getting help page](https://jitsi.github.io/handbook/help/) directs people to the community and documentation. The [official handbook](https://jitsi.github.io/handbook/docs/intro/) covers meeting users, developers and self-hosting. Its community link goes to the [Jitsi community forum](https://community.jitsi.org/).

Search for an existing discussion before posting. Explain what you expected, what happened, the deployment type and the versions involved. Include a short, sanitized error excerpt rather than an entire configuration file. Volunteer discussions do not come with a response-time promise.

For a suspected vulnerability, follow the private reporting route linked from [Jitsi's security page](https://jitsi.org/security/). Avoid publishing sensitive exploit details in an ordinary support thread.

## JaaS or Jitsi embedded in another app

If you use a course platform or another application with embedded Jitsi, ask that application's support team first. They control the invitations, login flow and integration.

If you operate the integration, start with your [JaaS account](https://jaas.8x8.vc/) and the documentation or support options available for your account. The public community, JaaS and an independent self-hosting provider serve different support needs.

## Independent paid help from Jitsi Help

Jitsi Help is operated by Rexxu Labs. We are not affiliated with, endorsed by or sponsored by 8x8 or the Jitsi project. Our services cover private-server setup, recording, transcription, JWT integration, scaling and maintenance.

Use [our contact form](/contact/?topic=jitsi-support) to describe a self-hosted server problem. We review the request and reply with a proposed scope and quote. See [support and maintenance](/services/jitsi-support/) for service details or [one-click hosting](/jitsi-hosting/) if you want a private deployment in your AWS account.

We cannot admit you to another organization's meeting or provide its private passwords. The organizer or server owner is the right contact for those requests.

## Information to include in a server-support request

- The deployment method and Jitsi release, if known.
- The exact symptom and when it began.
- Whether every user, one device or only larger meetings are affected.
- The browser, operating system and any recent configuration change.
- A short error excerpt with passwords, API keys, tokens and private participant details removed.

Share access arrangements only after the support scope and recipient are agreed. Do not include cloud credentials in an initial enquiry.

## Sources and scope

Contact routes checked against official documentation on October 2, 2026. This page helps you choose a route; it does not promise availability or a response time from another provider.

- [Official Jitsi Getting help page](https://jitsi.github.io/handbook/help/).
- [Official handbook introduction](https://jitsi.github.io/handbook/docs/intro/).
- [Official Jitsi User FAQ](https://jitsi.org/user-faq/), including commercial support information.

## Frequently asked questions

### Is jitsi.help the official Jitsi support website?

No. Jitsi Help is operated by Rexxu Labs and is independent of 8x8 and the Jitsi project. We publish guides and offer paid engineering for private Jitsi servers. Official project help is available through the Jitsi handbook and community.

### Who can give me a Jitsi meeting password?

Ask the meeting organizer. They know the password set for that session and can admit you from its lobby. An unrelated support provider cannot recover another team's room password.

### Can Jitsi Help fix our existing self-hosted server?

We offer paid investigation, setup and maintenance for self-hosted Jitsi. Send a description through our contact form so we can review the scope and provide a plan and quote.


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Jitsi Help is an independent service. It is not affiliated with, endorsed by or sponsored by 8x8, Inc. or the Jitsi project. Jitsi and Jitsi Meet are trademarks of 8x8, Inc., used here only to describe the software we host and support.